Solar Hot WaterFrequently Asked Questions
Are government incentives available for Solar Hot Water?
Yes – all solar hot water systems qualify for government incentives in the form of STCs. Visit our Savings and Benefits page for more information or contact us today
Solar Hot Water collectors like solar panels can be damaged by hail however this is an unusual occurrence as the glass used in Solar Hot Water collectors is toughened and can withstand most hail storms.
Your should however ensure your system is insured as damage caused by hail is not covered under the manufacturers warranty.
What should I do if I notice a problem with my Stiebel Eltron Heat Pump?
Stiebel Eltron have a network of trained specialists on hand to assist you in times of need. Simply call them on 1800 153 351
What should I do if I notice a problem with my Rinnai Solar Hot Water System?
Please contact Rinnai customer service on 1300 555 545 as soon as possible so the Rinnai customer service team can discuss the problem and if necessary organise to send a technician to rectify the problem.
Does my Rinnai Solar Hot Water System need maintenance?
Rinnai stainless steel roof mounted and split systems do not contain sacrificial anodes and therefore do not require regular replacement or servicing.
Vitreous enamel systems may require replacement sacrificial anodes, please refer to your user manual or contact us for more details.
When do I need to use my booster?
All our solar hot water systems (except Stiebel Eltron Heat Pumps_ are installed with a booster, normally electric although gas boosters are also available. If required your booster will provide hot water when the sun isn’t providing enough energy.
How often you use the booster will depend on a range of factors including, family size, roof pitch and orientation, hot water usage patterns and climatic conditions. It is entirely normal for the booster to be required during periods of low solar gain (rainy / overcast weather) and during the winter months.